Yes. All Babysense products are covered by a manufacturer’s warranty of12months.Full warranty details and instructions for registering your warranty are included in your packaging.In addition, if local consumer laws in your country provide a longer warranty period, Babysense will always honor the longer protection period required by law.

Babysense offers region-specific return policies so you can shop with confidence: 

• United States: 100-night risk-free trial 
• United Kingdom, Australia & European Union: 40-night risk-free trial 

Returned items must be in their original packaging, and accompanied by proof of purchase.  

Simply contact our customer support team with your order number and product details. We’ll provide a return authorization and instructions.

Yes, free standard shipping is available on qualifying orders (check our website for current thresholds). 

Orders are shipped according to Standard Delivery Times of3–7 business days.

Yes, Babysense ships worldwide.Delivery is dependent on where the order was placed. For example, using our US website would only allow deliveries within the US. Delivery times vary by location. International orders may be subject to customs duties/taxes, which are the customer’s responsibility.Note: Wi-Fi-enabled products are currently sold and supported only in the United States.

We accept all major credit cards, PayPal, and other secure methods mentioned at checkout.

Our support team typically responds within 24–48 hours on business days. During holidays, response times may be slightly longer.But we aim to response and resolve issues as quickly as possible.

You can reach us via our website’s Contact Us page. Our team is available during business hours and ready to help. Alternatively, you may find us on Facebook or Instagram. Calls can currently only be made in the US. Details found on our contact us page.

Wi-Fi monitors allow you to view your baby from anywhere via a dedicated and secure Babysense Smart Nursery app. They are perfect for parents who travel, work outside the home, or want multiple caregivers to have access. Features may include HD video, remote pan/tilt/zoom, and app alerts. Please note: Babysense Wi-Fi products are currently available for purchase and use only in the United States.

Non-Wi-Fi monitors (often called local monitors) offer a direct, hack-proof connection between the camera and the parent unit. They are ideal for parents who prefer privacy, easy setup, and no dependency on internet connections.

Yes. Babysense offers bundles such as monitors + breathing monitors or multi-camera packages. Bundles provide better value and convenience compared to purchasing items separately. Check our website for current offers.

Please refer to the troubleshooting guide in your manual. If the issue persists, contact our support team with your proof of purchase. You can reach us via our website’sContact Us page. Our team is available during business hours and ready to help. Alternatively, you may find us on Facebook or Instagram.

You can pair up to 4 cameras to one parent unit. We offer 1 and 2 camera sets and the option to  buy additional add-on cameras and pair them to the same parent unit. 

Please note that a camera cannot be paired to more than 1 parent unit at a time. 

Split-Screen mode allows you to view two rooms at once and hear sounds from one camera at the time.Easily switch between the cameras with a press of a button or allow the monitor to automatically switch between paired cameras when using SCAN Mode.

Babysense Non-Wi-Fi Baby Video Monitors features 2.4GHz FHSS (Frequency-Hopping Spread Spectrum) secure wireless transmission technology, preventing hacking. 

These monitors provide safe and secure Point to Point digital encryption wireless transmission. The unit operates on 2400-2480 MHz auto tuned frequency, reducing the risk of interference with any other electronic device working in its vicinity. 

Babysense has been helping parents monitor their little ones for over 30 years, with products used by families around the world. 

Our monitors are developed specifically for baby monitoring and undergo safety, quality, and regulatory testing for the markets in which they are sold. We offer both Wi-Fi and non-Wi-Fi monitoring options, so parents can choose the technology that best suits their family. 

You’ll also find thousands of verified customer reviews across major retailers and Babysense channels, reflecting the experiences of real families using our products every day. 

And our responsibility doesn’t end when you buy a monitor. Babysense provides dedicated customer support, warranties, troubleshooting, replacements, and ongoing product and software improvements. 

For us, trust isn’t something we simply ask for. It’s something we work to earn through decades of experience, tested products, real customer experiences, and support when it matters.